Политика возврата средств

Return & Refund Policy

At The Palm, we want you to love every purchase.

If you are not completely satisfied with your order, eligible items may be returned within 14 days of delivery.

To qualify for a return, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with original tags and packaging

To initiate a return, please contact us at:

hello@thepalm.wear

Please include your order number and reason for the return. Our team typically responds within 1–2 business days.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

• Underwear and intimate apparel
• Gift cards
• Personalized or custom-made products
• Items marked as Final Sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Exchanges

If you would like a different size or color, please contact us at hello@thepalm.wear and we will do our best to assist you.

Thank you for being part of The Palm community.