Shipping & Returns
Customer Care
Shipping & Returns
Processing
Orders are typically processed within 1–3 business days. Processing may take slightly longer during launches, holidays, or promotional periods.
Estimated delivery
- United States: 3–10 business days after processing
- International destinations: 7–21 business days after processing
Delivery times are estimates and can be affected by carrier delays, weather, customs, or other conditions outside our control.
Free U.S. shipping is currently available on qualifying orders of $175+.
Returns
Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, in original condition, and returned with original tags and packaging.
For hygiene and safety reasons, underwear and intimate apparel, gift cards, personalized or custom-made items, and products marked Final Sale are not returnable.
Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.
Refunds
Once an eligible return is received and inspected, approved refunds are issued to the original payment method. Depending on your financial institution, the refund may take 5–10 business days to appear.
Need help?
Email hello@thepalmwear.com with your order number and question. We typically respond within 1–2 business days.